If you’re considering a career in estate agency, it’s important to have the right skills. This is because you’ll be involved in a lot of communication and negotiation with clients, financiers or other groups.

The UK doesn’t require a specific educational background or licensing to work as an estate agent, but it is a good idea to establish a foundation of knowledge about the real estate market. You could find yourself working for the top letting agencies in Glasgow.


Having good communication skills is essential to work as an estate agent UK. This includes speaking with clients about their home or property needs, arranging viewings and negotiating with them to secure a sale.

Moreover, this skill can also help you understand the psychology behind their decision-making process. It also helps you keep in regular contact with them throughout and after the transaction.

Depending on the size of your estate agency, you can expect to meet with new applicants and existing clients throughout your working day.

Customer Service

Customer service is a set of actions that businesses take to help customers. These may include answering calls, emailing customers, or even meeting with them in person.

A customer service representative needs strong communication skills to answer customer queries and resolve their concerns. They also need strong listening skills to understand a customer’s problems and needs so they can provide a solution.

Good customer service skills can help you get ahead of potential clients, as well as resolve any issues that arise along the way. These skills also allow you to work with clients in a professional manner and keep them happy.


Negotiation is one of the most important skills to have as an estate agent. It is essential for valuing, marketing and selling properties.

Whether you work in a team or individually, negotiation skills are critical for success. They enable you to reach an agreement on a variety of issues, such as budgets, contracts, or job offers.

The first step in any negotiation is to establish a clear understanding of the goals and desires of both parties. This will help you better understand the best way to achieve your desired outcome while also ensuring that everyone benefits from the deal.


Having sales skills is important when working as an estate agent. This is because you will need to negotiate with buyers and sellers to get the best price possible.

You will also need to know how to value properties and find suitable clients for them. This requires you to have excellent knowledge of the local market and a keen eye for property, so you can spot trends in the market that may affect your client’s sale.